1. Privacy Policy
At Rohilla Packers and Movers, we value your trust and respect your privacy. When you contact us for relocation services, we collect details such as your name, address, phone number, email ID, and moving requirements.
Why we collect: This information helps us prepare accurate quotes, schedule services, and coordinate your move.

How we use it: Your details are only used for internal communication and service delivery.

What we don’t do: We never sell or misuse your personal data.

Security: Our systems are monitored to prevent unauthorized access or data misuse.

By using our services, you agree that Rohilla Packers and Movers may use your contact details for communication regarding your move.

2. Billing Process
We believe in transparent pricing—no hidden costs or last-minute surprises.
Quotations: We provide written estimates after a pre-move survey (physical or virtual).

Factors included: Volume of goods, distance, floors, manpower, packing material, and transport vehicle.

Advance payment: A small booking amount is collected to confirm your move date.

Final settlement: Balance is paid after safe delivery of goods.

Payment modes: We accept cash, UPI, bank transfer, and digital wallets.

In rare cases where additional services are required (like extra cartons, long-carry charges, or unplanned storage), we inform clients beforehand and seek approval before adding charges.

3. Working Method & Process
Our process is simple, systematic, and stress-free:
Survey & Estimate: We inspect your goods (onsite/online) and provide a written quote.

Booking Confirmation: Once confirmed, we assign a moving coordinator.

Packing: Our crew arrives with premium packing materials and labels each carton.

Loading & Transport: Goods are loaded securely, transported on GPS-enabled trucks, and tracked in real time.

Unloading & Rearrangement: Items are unloaded, unpacked, and placed in designated rooms.

Post-Move Support: Our support team follows up to ensure satisfaction and helps with insurance claims (if needed).

This step-by-step method ensures professionalism and accountability.

4. Terms & Conditions
To ensure clarity, here are some important terms:
Booking Confirmation: Move dates are subject to availability; advance payment secures your slot.

Cancellations: Free cancellations up to 72 hours before the move. Last-minute cancellations may incur minimal charges.

Unmovable Items: Hazardous materials, inflammables, perishable foods, cash, and jewelry are not transported.

Insurance: Clients are advised to opt for insurance; our liability is limited to coverage chosen.

Delays: External factors (traffic, strikes, weather) may affect delivery timelines. We always keep customers updated.

Claims: Any damage must be reported at the time of delivery to be eligible for claims.